Terms + Conditions

The following terms and conditions apply to all self-development coaching and mentoring services provided by Mae Robin of The Basic Coaching (Pty) Ltd to any individual or organization. These terms constitute the contract for services to be provided by Mae Robin for the client. The terms ‘coaching’ and ‘mentoring’ as used here encompass self-development, life coaching, personal coaching, executive coaching, and business coaching for clients.

By purchasing services from The Basic Coaching (Pty) Ltd, you confirm that you have read, understood, and agreed to these terms and conditions.

Mentorship Disclaimer

In committing to working with Mae Robin, you acknowledge the following:

You understand that the services you will be receiving are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat, or cure any mental health or medical conditions. You also understand that Mae is not acting as a mental health therapist or a medical professional.
You understand that self-development counseling/mentorship is currently an unregulated industry. However, Mae is a certified Life Coach by the School of Life - Life Coach & NLP Academy, and she upholds high standards of practice in her coaching services.
You understand and agree that you are fully responsible for your well-being during your mentorship sessions and subsequently, including your choices and decisions.
You understand that the services provided are not a substitute for mental health counseling, psychotherapy, psychoanalysis, mental health care, or substance abuse treatment.
You understand that all comments and ideas offered are solely for the purpose of aiding you in achieving the defined goals you create. You have the ability to give your informed consent, and hereby give such consent to assist you in achieving such goals, understanding that results are not guaranteed.
You understand that the services/sessions involve personal development, relationship development, career, and/or business. There is no promise in outcomes, including but not limited to trauma recovery, personal introspection, increased personal happiness, career progression, profitability, and/or business success.

Data Protection

Your information remains confidential unless you provide written consent to disclose it. However, if you report child or elder abuse, neglect, or threaten to harm yourself or others, Mae Robin may take necessary actions, which may limit confidentiality. If ordered by a court to provide information or testify, Mae Robin will comply as required by law.

Data Security

You understand that the use of technology is not always secure and accept the risks associated with the use of email, text, phone, WhatsApp, Zoom, and other technology.

Waiver

You release, waive, and discharge Mae Robin of The Basic Coaching (Pty) Ltd and her agents, successors, and employees from any claims or demands for damages arising from the services provided. This agreement shall bind your heirs, executors, and representatives.

Terms & Conditions

In return for the fees payable by the client (or by a third party on their behalf), Mae Robin agrees to provide the services as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on these terms.

If you are unhappy with any of the terms and conditions, please contact Mae Robin to discuss any concerns before the first session. Participation in the first session constitutes acceptance of these terms and conditions.

Format of Sessions

Sessions are conducted via phone or internet, including Zoom, Google Meet, FaceTime video, WhatsApp video. Other formats may be agreed upon. Mae Robin is responsible for being available at the agreed times.

Session Fees

Fees for sessions are stipulated on the website and are payable at the time of booking. Mae Robin reserves the right to change fees from time to time. Payments made in advance are honored even if prices increase before the session.

Dates and Times of Sessions

The date and time of sessions are registered on the online booking platform used by The Basic Coaching (Pty) Ltd. Mae Robin agrees to maintain availability as presented by the platform and to honor the booked sessions.

Payment Terms

Fees are payable online via debit or credit card, or PayPal, using the payment gateway linked to the booking platform. Receipts or invoices are available upon request. Payment must be received in advance unless otherwise agreed. No refunds will be given for used sessions.

Between Sessions

Mae Robin may assign tasks or exercises between sessions to aid your progress. Completion of these tasks is encouraged but not mandatory.

You may contact Mae Robin between sessions for clarification or administrative purposes (e.g., rearranging a session).

Rearranging Sessions

If you need to rearrange a session, please provide at least 48 hours' notice. No refunds will be given for unused sessions unless 48 hours' notice is provided. In exceptional circumstances, Mae Robin may need to rearrange a session and will provide 48 hours' notice where practical.

Confidentiality

All personal and business information shared during sessions is treated as confidential and will not be disclosed without your permission unless required by law or to prevent harm.

Early Termination

In exceptional circumstances, such as illness, unavailability, inappropriate behavior, or conflict of interest, Mae Robin may terminate services early. Reasonable notice will be provided, and advance payments for sessions not yet provided will be refunded.

Responsibilities

Mae Robin will guide you to improve your quality of life or achieve business success. However, you are solely responsible for making decisions in your life or business. The Basic Coaching (Pty) Ltd is not liable for any losses incurred following the commencement of sessions or any perceived failure to achieve desired outcomes.

Variation of Terms & Conditions

Mae Robin may change these terms and conditions, including fees, by giving one week's notice. If you do not wish to proceed with further sessions after receiving such notice, you may withdraw from the service and receive a full refund for sessions not yet provided.